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SHIPPING AND RETURNS

Shipping Policy

We ship to addresses in New Zealand either via Aramex or Courier Post

We offer delivery and handling fee for each region as follows:

North Island (Metro) - $10.00 per delivery (excl. GST)

South Island (Metro) - $10.00 per delivery (excl. GST)

Rural deliveries will incur a surcharge of $2.50 per delivery (excl. GST)

 

Please note prices subject to change due to courier fuel surcharges.

We offer free shipping for orders above $500.

We aim to dispatch within 2 business days of receiving your order. We will send you the tracking number (if applicable) as soon as we have processed your order. Please email hello@booktreehouse.co.nz if you still have not received your order within 5 business days after we dispatch, for NZ delivery addresses.

Return & Exchange Policy

Products purchased online may be returned within 5 days of receipt and must be in the condition in which they were received for a full refund to be given. Refunds/credits will not be issued on any pre-packaged products that are returned opened, unless they are found to be damaged or defective on receipt.

You will need to pay for the cost of shipping for returning the products, unless they are damaged or defective. If you received any damaged or defective products, please email hello@booktreehouse.co.nz with your name, order number and photos of the item(s) in question.

When you return the products, please include the original packing slip and reasons for the return, and email hello@booktreehouse.co.nz with your return tracking number, any relevant product exchange information or your request for a refund.

Damage & Defect Policy

If you have received a damaged or defective item, email hello@booktreehouse.co.nz within 5 days of receipt and include your name, order number and pictures of the damaged items. We will advise on how you can get the replacement if the item is damaged.

Damaged items are defined as:

  • A book / non-book product that arrives ‘crushed’

  • A book that arrives with a completely torn or wrinkled book jacket

  • A book / non-book product that has an obvious flaw, such as an incorrect page within a book, an upside-down page, a CD that will not play

 

Non-Damaged products are defined as:

  • A curve in a paperback book

  • A slight indent in a book or book jacket

  • A tear in a book jacket of less than 4mm

  • A tear in a book page of less than 2mm

  • A smudge on a book cover or book jacket that can be wiped off

  • A slightly worn book corner or book jacket

  • An indentation of a CD in the cover of a paperback book

  • A tear, pucker or crease in the packaging of a CD or other shrink-wrapped product

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